Bean Bye Support

Email elevenhundred@agentmail.to. Please include your iPhone model, iOS version and Bean Bye version. We usually reply within two business days.

Common questions

How accurate are the values?

They are AI-generated estimates for fun, not appraisals. Real prices depend on tags, condition and actual recent sales. If you're thinking of selling, check completed listings on a marketplace first.

It identified the wrong plush.

Try a well-lit photo of the front, with the heart-shaped hang tag visible if it has one, or search by name instead.

It says the appraiser is on a break, or I'm going too fast.

To keep the service running for everyone there is a limit on how many identifications each device can do per hour and per day, and a daily limit for the whole service. Wait a bit and try again.

What's free, and what does the unlock cost?

Your first 3 scans are free, and the samples are always free. After that, a one-time in-app purchase unlocks unlimited scans forever. The price is shown in the app. No subscription.

I bought the unlock. How do I get it back on a new iPhone or after reinstalling?

Open Settings (gear icon) and tap Restore Purchases, signed in with the same Apple ID. Refunds go through Apple at reportaproblem.apple.com.

Do I need an account?

No. Identification needs an internet connection; your collection is stored on your iPhone.

Is the leaderboard real?

No. The leaderboard and the regret ticker are parody and are labelled that way in the app. They don't show real people or real data.

Privacy

See the Privacy Policy.